Refund policy
Last updated: July 6, 2026
All Sales Are Final
Due to the instant-access, digital nature of our products, all sales at Still Parenting are final. Once a digital product has been purchased and the download link delivered, we are unable to offer refunds, exchanges, or returns.
Why We Have This Policy
Digital files cannot be "returned" the way physical products can. Once downloaded or accessed, the content cannot be retrieved. This policy protects the integrity of our products and the work that goes into creating them.
Exceptions
We want every customer to be happy. We will consider a refund in the following situations:
- You were charged more than once for the same product
- The file is corrupted or cannot be opened and we are unable to provide a working replacement
- You did not receive your download link and we cannot resolve the delivery issue
To request an exception, contact us at [your email address] within 7 days of purchase with your order number and a description of the issue.
Delivery Issues
If you haven't received your download link, please check your spam folder first. If it's not there, contact us and we'll resend it promptly.
Contact: support@stillparentingstore.com
stillparentingstore.com